Tracking Shipment Instructions
At Designs Weekly Refresh Furniture, we want to make it easy for you to track your order and stay updated on its delivery status. Below are step-by-step instructions on how to track your shipment.
How to Track Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking information. Here’s how to use it:
For Express Shipments (DHL, FedEx, UPS, China Post etc.):
Locate the tracking number in your shipping confirmation email.
Visit the carrier’s website (e.g., DHL, FedEx, UPS).
Enter the tracking number in the designated field and click "Track."
View real-time updates on your shipment’s status, including estimated delivery dates.
For Sea Freight Shipments:
Locate the bill of lading (B/L) number in your shipping confirmation email.
Contact the shipping carrier or freight forwarder provided in your email.
Provide the B/L number to receive updates on your shipment’s status.
For Universal Tracking:
Visit 17Track All-in-One Global Package Tracking | 17TRACK, a multi-language tracking platform that supports most carriers worldwide.
Enter your tracking number to view updates from multiple carriers in one place.
What to Do If You Can’t Track Your Order
Check Your Email: Ensure you’ve received a shipping confirmation email with the tracking number.
Check Spam/Junk Folder: Sometimes, emails may be filtered incorrectly.
Contact Us: If you still can’t find your tracking information, reach out to our customer support team at sales@dwr-furniture.com or jorja@dwr-furniture.com.
Understanding Tracking Status
Here are some common tracking statuses and what they mean:
Label Created: Your order has been processed, and the shipping label has been generated.
In Transit: Your order is on its way to the destination.
Out for Delivery: Your order is with the local courier and will be delivered soon.
Delivered: Your order has been successfully delivered.
Delivery Issues
If your tracking information shows that your order has been delivered but you haven’t received it:
Check Around Your Property: The package may have been left at a safe location (e.g., porch, garage, or with a neighbor).
Contact the Carrier: Use the tracking number to reach out to the carrier for more details.
Contact Us: If the issue isn’t resolved, contact our customer support team for assistance.
For any questions or issues regarding your shipment, please contact us.
