top of page

Return Policy

​

We strive to ensure your complete satisfaction with every purchase. Please review our return policy below for clarity on your options and responsibilities.

​

Damaged or Defective Items

​

If your item arrives damaged or defective, please contact us. We’ll resolve the issue by offering free replacements; return and refund.

​

Eligibility for Returns

​​

  • Within 15 days of delivery.

  • Customized or made-to-order furniture (e.g., specific sizes, colors, or materials) cannot be returned.

 

Return Process

​

  1. Email sales@dwr-furniture.com with your order number, photos/videos of the item, and a detailed explanation of the issue.

  2. Once return approved, we’ll provide return instructions.

  3. Please safely pack the item in its original packaging, including all accessories, manuals, and documentation.

  4. Return the item to the designated address.

 

Refunds

​

  • Processed within 7–15 business days after receiving and inspecting the item. Refunds are issued to the original payment method.

 

Cancellations

​

  • Orders can be canceled within 24 hours of payment at no charge.

  • For orders already in production or shipped, cancellation may not be possible, and standard return policies will apply.

 

For further assistance, contact us at sales@dwr-furniture.com. We’re here to help!

bottom of page