Shipping Policy | Designs Weekly Refresh

Shipping Policy

Thank you for choosing Designs Weekly Refresh! Below is our shipping policy to ensure a smooth and transparent delivery process.

Shipping Destinations

We offer worldwide shipping to most countries. If your location isn’t listed during checkout, contact us for assistance.

Shipping Methods

Large Furniture: Shipped via sea or intermodal transportation (sea/rail/road) for cost efficiency.
Small Items: Sent via international express (e.g., DHL, FedEx, UPS, Post).

Delivery Options

Door-to-Door Delivery: Available for most destinations. We deliver goods directly to your address via specialized shipping lines, handling all customs clearance and import taxes/fees for you. This is a worry-free, all-in price option with no hidden costs. We highly recommend this for customers who want to save time and avoid complex logistics. Please note that for furniture, delivery is to the curbside or driveway (for houses) or the building entrance/elevator hall (for apartments) where our truck can safely park and unload.

Self-Pickup (CIF): Your goods will be sent to the nearest sea port or inland port in your country for you to pick up. This is the best price option if you want to use your own truck and handle customs clearance yourself. Please note: customs taxes, duties and destination port fees are not included and must be paid by the buyer at the destination. We recommend this for customers who are familiar with importing goods and seeking the lowest rates. Please contact us and let us know your ZIP / Postal Code so we can confirm the nearest warehouse address for you.

Shipping Cost

Shipping costs are auto‑calculated in the cart once you select your country and ZIP / Postal Code. Please contact us if you know of a better shipping option — we would be glad to manually recalculate and arrange a reliable alternative for you. *If small items, we will send by express first, no extra charges.

Important: Door-to-Door Delivery does not include moving items upstairs or inside your home. Please notify us in advance if your location has special conditions, such as ongoing construction, restricted parking, or small elevators that require stair-carrying, as extra fees may apply.

Additional fees may apply for remote islands or extremely cold areas, please contact us for more info.

Delivery Time

Small, in-stock items: Delivered in 7–22 business days via express shipping.
Large or customized items: Delivery takes 2–8 weeks after full payment, depending on specifications and order quantity.

Note: Delays may occur due to natural disasters, strikes, conflicts, remote areas, product shortages, national holidays, or similar circumstances.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with:

Express shipments: A tracking number to monitor your package on the carrier’s website or platforms like 17Track.
Sea shipments: A bill of lading to track cargo status on the shipping company’s official website (e.g., COSCO, Maersk, MSC, CMA CGM, Evergreen Line).

Customs and Duties

Door-to-Door Delivery: All fees are included.
Self-Pickup (CIF): You are responsible for customs taxes, duties and destination port fees which are not included in the product or shipping costs.