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Terms of Service

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Welcome to the Designs Weekly Refresh Furniture website (https://www.dwr-furniture.com/, referred to as "our website"). These terms form a legal agreement between you ("users" or "customers") and us ("we" or "the company") regarding the use of our website and product purchases. Please read them carefully.

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I. Service Scope and Definitions

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(A) Core Services

We specialize in global sales of classic and modern design furniture, offering:

 

  1. Retail Services: Single-product purchases and delivery for individual users.

  2. Wholesale Services: Bulk procurement for business clients (minimum order quantity and discounts available via customer service consultation).

  3. Drop-Shipping: Order and delivery services for e-commerce sellers/distributors (cooperation qualification required in advance).

 

(B) Key Definitions

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  1. "Design Furniture": Furniture products blending classic design aesthetics or modern styles, with some design inspirations drawn from historical classic models or contemporary trends.

  2. "Users": Includes individual consumers, business clients, and partners who browse, register, or place orders on our website.

 

II. Product and Service Details

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(A) Product Information Disclosure

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  1. We strive to detail materials, dimensions, and craftsmanship. Images and descriptions are for reference only; actual products may vary slightly (color differences may occur due to screen displays), please find more at our disclaimer policy https://www.dwr-furniture.com/disclaimer.

  2. Promotion periods refers to our promotion policy https://www.dwr-furniture.com/promotions and discount prices are specified on product pages; the final price is shown on the order confirmation page.

 

(B) Intellectual Property Statement

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All original content on this website (including product photography, copy writing, and design plans) is owned by the company. Unauthorized reprinting or commercial use is prohibited. Design inspirations belong to their original rights holders, and we do not claim ownership of their intellectual property.

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III. Customer Service and Communication

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(A) Service Hours and Channels

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Multilingual support (Chinese/English) available:

 

  1. Weekdays (Mon–Fri): 08:00–20:00 (Beijing Time, instant response).

  2. Weekends/Public Holidays (Sat–Sun): 10:00–18:00 (Beijing Time, instant response).

  3. After Hours: Replies within 24 hours of message receipt.

 

Channels:

 

  1. Phone: +852 4693 1994 (voice messages supported).

  2. Email: sales@dwr-furniture.com (include order number for priority handling).

  3. WhatsApp: +852 4693 1994

 

(B) After-Sales Support

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  1. Quality Issues: Submit photo/video evidence via the above channels; we will respond with solutions (return, exchange, or repair) within 1~2 business days.

  2. Order Modifications: Free changes to product specifications within 5 business days of ordering; free address changes before shipping. Post-shipping modifications may incur a 10%–50% fee depending on order status.

 

IV. Payment Policy

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Refer to: https://www.dwr-furniture.com/payments

 

V. Shipping Policy

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Refer to: https://www.dwr-furniture.com/shipping-policy

 

VI. Return and Warranty Policy

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Refer to: https://www.dwr-furniture.com/return-policy

 

VII. Cooperation Policy

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Refer to: https://www.dwr-furniture.com/cooperation

 

VIII. User Obligations

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  1. Provide accurate contact information during registration; business clients should submit business license documents if necessary.

  2. Prohibit using our services for illegal activities (infringement, fraud, money laundering, etc.), malicious bulk ordering, or system disruption.

  3. Wholesale clients must comply with the signed Cooperation Agreement and may not alter product trademarks or claim design copyrights.

 

IX. Liability Limitations

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  1. We are only liable for direct damages caused by product quality issues, not for indirect losses (e.g., lost business opportunities, data loss).

  2. No liability for service disruptions due to force majeure (war, natural disasters, policy changes, etc.) or third-party logistics issues, though we will assist in resolution.

 

X. Privacy Policy

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Refer to: https://www.dwr-furniture.com/privacy-policy

 

XI. Term Updates and Termination

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We may update these terms as needed with or without notice. Continued use after they come into effect constitutes acceptance of the new terms.

 

We reserve the right to terminate service for severe violations, with payments settled based on actual performance.

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